I do not solve technology questions. I solve process questions.

When an important process in your organisation only works around the standard software you have: extra spreadsheets, emails and verbal agreements.

When standard software does not map an important business process properly, I build the software that does.

• A central process runs on spreadsheets although a system ought to exist for it.
• The same information is maintained in several tools in parallel.

When the same clerical work starts over every day: read, transfer, check, forward.

I automate the steps that are repeated by hand every day, and leave the decision with a person at one deliberately chosen point.

• Cases arrive by email and are transferred into a system by hand.
• The same check runs every day against the same rules.

When the same everyday questions get researched from scratch again and again although the answer already sits in documents and systems.

I build assistants that answer questions from your own documents — and say which document the answer came from.

• The same question is asked regularly and researched from scratch each time.
• Information is transferred from documents into a system by hand.

When the work happens at the machine, in the vehicle or at the customer's site — while the documents needed for it sit back in the office.

Whoever is out on the job has everything with them: the work order, the documentation for the asset and the data from your systems — in one application built to keep working without a network connection.

• Technicians phone the office to get information that is already documented.
• Reports are added later in the evening, long after the job is over.