AI Process Automation
Automation is not an end in itself. It makes sense where the same manual work starts over every day and a person contributes nothing beyond transferring data. Whether it pays off for you is something we work out together beforehand, against your own volumes. Software, fixed rules and AI take over the reading, capturing and checking. At exactly one deliberately chosen point, the decision stays with a member of your staff.
- emails with attachments
- orders and forms
- recurring enquiries
- receipts and supporting documents
- data from existing systems
- pre-sorted cases
- captured and checked data
- prepared replies
- approval by a member of staff
- a traceable record
We automate the steps that are repeated by hand every day, and leave the decision with a person at one deliberately chosen point.
How to tell that this is about you.
If more than two of these sentences sound familiar, a conversation is worthwhile.
What a project in this area looks like.
Not a fixed template, but the order in which the decisions are made. Reverse that order and you pay for it later.
- 01
The process is written down first
Not as it is imagined but as it actually runs, including the exceptions nobody has noted down so far.
- 02
Capture instead of typing
The application should read what comes in and identify the data it needs; where it is uncertain, it says so instead of guessing.
- 03
Checking against your rules
Master data, plausibility and completeness are checked; whatever fails does not continue but goes into a queue.
- 04
The decision stays with a person
At exactly one deliberately chosen point a member of staff approves; that point is named and not optimised away.
- 05
Write back and record
The case lands in the authoritative system, and every step remains traceable afterwards.
The capabilities that come together here.
Which of them are used follows from the process — not the other way round.
What is explicitly not included.
A boundary you only learn about in conversation costs both sides time.
- No automation without a named point at which a person decides
- No decision with legal or financial consequences without confirmation by a member of staff
- No process that nobody in your organisation can describe completely
The questions we will ask.
So you know where it is heading — and whether you already have the answers today.
- Which case arrives most often, and in what form?
- Which check does a member of your staff carry out today that always runs the same way?
- At which point must a person decide, and why exactly there?
- What happens today to a case that does not fit the pattern?
No two companies work the same way. These four areas are specialisations, not finished products — what gets built follows your process. What stays the same are the construction principles and the technical decision paths, not a prefabricated solution.