Technical Operations
Technical work rarely happens at a desk: at the machine, in the vehicle, at the customer, on site. The information needed there sits in a filing cabinet, in the ERP or in an experienced colleague's head. Software only helps in that situation if it keeps running without a network connection and does not turn documentation into a second job. This is software for technical and service processes, not an intervention in the plant technology itself.
- asset and site data
- service history
- technical manuals
- photos from the job
- inspection and maintenance rules
- work instructions at the asset
- service report from the job
- photo documentation attached to the case
- inspection record with time and person
- feedback into the authoritative system
Whoever is out on the job has everything with them: the work order, the documentation for the asset and the data from your systems — in one application built to keep working without a network connection.
How to tell that this is about you.
If more than two of these sentences sound familiar, a conversation is worthwhile.
What a project in this area looks like.
Not a fixed template, but the order in which the decisions are made. Reverse that order and you pay for it later.
- 01
The asset at the centre
Machine, vehicle, location or device, each with its history, documents and responsibility. Everything else hangs off that decision.
- 02
Documentation where the work happens
Manual, service history and work instructions should sit where the work happens and be found by the question being asked — not by the file name.
- 03
Operation without a network connection
The job should continue when the connection drops. How syncing works later and which rule applies to conflicting changes is settled before development starts.
- 04
Capture instead of retyping
A photo, a choice from predefined values, a short text note. The aim is for the report to be created during the work and not afterwards.
- 05
Feedback into the authoritative system
What happened on site lands in the ERP, the inventory system or the specialist software without an intermediate step, and every step stays traceable.
The capabilities that come together here.
Which of them are used follows from the process — not the other way round.
What is explicitly not included.
A boundary you only learn about in conversation costs both sides time.
- No machine control and no intervention in plant technology
- No safety-related control and no software that replaces a required inspection by qualified staff
- No application that costs the technician on site more time than paper did
The questions we will ask.
So you know where it is heading — and whether you already have the answers today.
- Which information is missing on site most often?
- What has to be documented, and who actually reads that documentation afterwards?
- How often is there no network connection out in the field?
- Which system holds the asset and service history today?
No two companies work the same way. These four areas are specialisations, not finished products — what gets built follows your process. What stays the same are the construction principles and the technical decision paths, not a prefabricated solution.