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Capability 02

Mobile Apps

An app is worth it when the work does not happen at a desk: when something is photographed, scanned or signed off, when there is no network, or when a notification has to arrive. Otherwise the browser is enough.

Contributes to

A capability is a means. The linked areas describe what it is used for.

Scope

What specifically gets built.

Every line is a commitment about future work — none of it is a claim about completed projects.

One development effort for iPhone and Android instead of two separate apps
Operation without a network, syncing later
Camera, scanner and location where the process needs them
Push notifications to a role or a person
Connection to the same data as the web application
Technology

The decisions behind it.

Categories rather than vendor names — which product is used depends on your existing systems.

  • One shared source base for both systems — a business rule is maintained in one place, not separately in the app and the web application
  • Local storage with conflict resolution on sync
  • Release in the App Store and on Google Play is part of the scope
Out of scope

What is not included.

So that no time in the intro call is spent on an expectation we do not meet anyway.

  • No consumer app without a business process behind it
  • No games, no entertainment applications
  • No separate second application alongside the web version

These eight capabilities are means, not offerings. Which of them are used follows from the process — not the other way round. If you are not sure which ones you need, that is the normal case and not a problem.

Discuss your process

The remaining capabilities.

Web Applications

Applications that run in the browser — for staff, customers or both.

System Integrations

Connecting existing systems instead of replacing them.

Workflow Systems

Processes where it is visible how far a case has got, who is responsible — and what happens when nobody responds.

Customer & Employee Portals

One point of access for people outside your systems.

Document Processing

PDFs, forms and emails become checked details your system can take over.

Data & Analytics

Reporting on your own data — for decisions in day-to-day business.

Custom AI Tools

A self-contained tool for exactly one recurring task — not an assistant that searches all of your company knowledge.

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