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Capability 07

Data & Analytics

Before a metric is built, we settle which decision it is meant to support. Only then is anything calculated — not the other way round.

Contributes to

A capability is a means. The linked areas describe what it is used for.

Scope

What specifically gets built.

Every line is a commitment about future work — none of it is a claim about completed projects.

Metrics with a documented definition
Reports per role rather than one report for everyone
Time series from your own operations
Export into the formats already in use
Reports sent automatically on a fixed schedule
Technology

The decisions behind it.

Categories rather than vendor names — which product is used depends on your existing systems.

  • Analysis close to the data store, no second copy
  • Pre-computation only where queries would otherwise be too slow
  • Traceable origin for every number
Out of scope

What is not included.

So that no time in the intro call is spent on an expectation we do not meet anyway.

  • No data warehouse for its own sake
  • No metric without an owner
  • No forecasts without a sufficient data basis

These eight capabilities are means, not offerings. Which of them are used follows from the process — not the other way round. If you are not sure which ones you need, that is the normal case and not a problem.

Discuss your process

The remaining capabilities.

Web Applications

Applications that run in the browser — for staff, customers or both.

Mobile Apps

Applications for the field — in the warehouse, at the customer, at the machine.

System Integrations

Connecting existing systems instead of replacing them.

Workflow Systems

Processes where it is visible how far a case has got, who is responsible — and what happens when nobody responds.

Customer & Employee Portals

One point of access for people outside your systems.

Document Processing

PDFs, forms and emails become checked details your system can take over.

Custom AI Tools

A self-contained tool for exactly one recurring task — not an assistant that searches all of your company knowledge.

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