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Capability 08

Custom AI Tools

Not every project has to start with a system. When a single task costs time regularly — collating details, sorting texts, preparing a list — a self-contained tool can be built for it. That can be a more solid start than a presentation: the assumptions about your process are tested on a real task before a system is built on them.

Contributes to

A capability is a means. The linked areas describe what it is used for.

Scope

What specifically gets built.

Every line is a commitment about future work — none of it is a claim about completed projects.

One task, one interface, one result
On your own data, not on general knowledge
The result as a file or straight into the system that needs it
Traceable: what the result was derived from
Set up so it can later become part of a larger system
Technology

The decisions behind it.

Categories rather than vendor names — which product is used depends on your existing systems.

  • The scope is deliberately kept small: as soon as a tool grows, it should be planned as a system
  • A fixed ceiling on running costs and on the number of requests — part of the scope, not a later fix
  • The AI system in use can later be swapped for another — you are not tied to any provider
Out of scope

What is not included.

So that no time in the intro call is spent on an expectation we do not meet anyway.

  • No tool without a named task and a named user
  • Not a substitute for a system when several people are involved in the process
  • No collection of small tools in place of one application

These eight capabilities are means, not offerings. Which of them are used follows from the process — not the other way round. If you are not sure which ones you need, that is the normal case and not a problem.

Discuss your process

The remaining capabilities.

Web Applications

Applications that run in the browser — for staff, customers or both.

Mobile Apps

Applications for the field — in the warehouse, at the customer, at the machine.

System Integrations

Connecting existing systems instead of replacing them.

Workflow Systems

Processes where it is visible how far a case has got, who is responsible — and what happens when nobody responds.

Customer & Employee Portals

One point of access for people outside your systems.

Document Processing

PDFs, forms and emails become checked details your system can take over.

Data & Analytics

Reporting on your own data — for decisions in day-to-day business.

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